Returning Items 

With The Breeders Cupboard 45 -day web return policy. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same, new condition. The customer is responsible for the cost of return shipping. If the return is the result of an error made on our part we will cover the cost of shipping. Shipping fees are non-refundable unless the return is a result of a product defect or shipping error. Return Shipping Charges are not covered by TBC and the customers responsibility Unless it is our error or a defective product.  We will need the invoice or order number included in your return. 

Please mail the product to:

( For Canada Post Deliveries)

The Breeders Cupboard

PO Box 1082

Vegreville, AB T9C 1S3

( For all other courier Deliveries)

The Breeders Cupboard

5109 52 Ave Vegreville AB T9C 1M2

PLEASE NOTE TBC IS NOT RESPONSIBLE FOR YOUR ORDER DURING THE SHIPPING PROCESS BACK TO US. REFUNDS WILL NOT BE ISSUED UNTIL WE RECEIVE THE PRODUCT BACK IN GOOD UNOPENED AND UNUSED CONDITION. 

PLEASE NOTE THERE ARE A FEW ITEMS THAT ARE NON RETURNABLE:

• Any diagnostic tests ( including progesterone tests) this is due to temperature control
• Semen Extender ( again due to temperature)
• Any special order Items ( some exceptions maybe made)This included Pet Tech Whelping Boxes, Wondfo Progesterone Analyzers & Vet Chroma Analyzers, Ultra Sound Machines & Pet Brooders
• Any short Dated items that were discounted
• Vet Bed as it has been cut off the Roll for your order ( Vet Bed can be returned with a 20% restocking fee unwashed and unused)

Supplements must be unopened. Please note that we are not responsible for allergies and your dogs/cats not liking the taste. While we do note in product descriptions when the taste is commonly not liked we cannot guarantee your animal will eat every supplement as treat or a topper. 

If you’d like to exchange your product for something else, please proceed with placing a new order. Placing the new order right away will ensure that you’ll get your item(s) quickly and that it won’t go out of stock. A full refund will be issued once your returned product is received and processed. So long as the item is in the condition you received it and with the original box and/or packaging. The shipping charges and any return shipping charges will be deducted from the refund. 

Once your return is received and (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 3 days. Please note that depending on your credit card company, it may take an additional 5 business days after your credit is applied for it to appear in your account. In total it can take up to 10 Business Days to see the refund on your end. 

If you have any questions regarding our return policies or processes, please email us at support@thebreederscupboard.ca or call us at (587)988-2406 We will do our best to ensure that you have a great experience!